GENERAL TERMS AND CONDITIONS OF USE

Welcome to our website ("giosamilano.com"). These General Terms and Conditions of Use govern the access to and use of giosamilano.com. The access to and use of this website as well as the purchase of products on giosamilano.com are based on the assumption that these General Terms and Conditions of Use have been accepted by you.

This website is managed and maintained by Giosa di Giorgio Santamaria S.A.S. ("GIOSA" or the “Vendor”), with registered office in Italy at Via Ciovasso, 6, Milan 20121, business register number, tax code and VAT number IT08910100968.

 If you need any assistance, please go to the Customer Care area, where you will find information on purchases, shipping, refunds and returning products purchased on giosamilano.com, a form for registration to the site, tips and suggestions, and other general information on the services provided by giosamilano.com. Remember that you can always contact giosamilano.com on the phone at +39 02 86997441 or via email info@giosamilano.com. For any other legal information, please read the General Terms and Conditions of Sale, Return Policy and Privacy Policy of giosamilano.com. GIOSA may amend or update all or part of these General Terms and Conditions of Use. Any amendments or updates to the General Terms and Conditions of Use will be binding upon publication in this section of the website. We therefore ask that you regularly access this section to check for the publication of the most recent and up-to-date General Terms and Conditions of Use of giosamilano.com. If you do not agree to all or part of the General Terms and Conditions of Use of giosamilano.com, please do not use our website.

The access to and use of giosamilano.com, including viewing web pages, communication with GIOSA, downloading product information and making purchases on the website are carried out by our users exclusively for personal purposes which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of giosamilano.com and its contents. GIOSA shall not be considered liable for any use of the website and its contents by any of its users that is not compliant with the laws and regulations in force. You will specifically be liable for communicating information or data which is incorrect, false or concerning third parties without the latter’s consent, as well as for any improper use of such data or information. 

Lastly, since all material will be downloaded or obtained otherwise via use of the service chosen at the user's own risk, the user is responsible for any damage to computer systems or loss of data as a consequence of downloading content from the website. GIOSA accepts no responsibility for any damage resulting from inaccessibility to website services or from damage caused by viruses, corrupt files, errors, omissions, service interruptions, content deletion, problems with the network, with providers or telephone and/or data transmission connections, unauthorised access, data alteration, failure and/or malfunction of the user's electronic equipment. 

You must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the website, the server on which the website is stored or any server, computer or database connected to the website. You must not attack the website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the website will cease immediately.

The user is responsible for maintaining the confidentiality and the proper use of his or her personal information, including the credentials for accessing restricted services, and is also responsible for any damage or harm which might arise against GIOSA or third parties as a result of the user's improper use, loss or removal of such information.

1. Privacy Policy 

We recommend that you read the Privacy Policy, which also applies to users who access giosamilano.com and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes giosamilano.com collects and uses your personal data. 

2. Intellectual Property Rights 

Giosamilano.com's contents, including but not limited to, works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos and any other material published on giosamilano.com, including menus, web pages, graphics, colours, schemes, tools, the website's fonts and design, diagrams, layouts, methods, processes, functions and software which are part of giosamilano.com, and are protected by copyright and by all other intellectual property rights of GIOSA and the relevant rights holders. The reproduction, wholly or in part, and in any form whatsoever, of giosamilano.com and of its contents is forbidden without GIOSA's written consent. GIOSA has the exclusive right to authorise or prohibit any reproduction, be it direct or indirect, temporary or permanent, or in any other manner or form, and in whole or in part, of giosamilano.com and its contents. As far as the use of giosamilano.com is concerned, you are only authorised to view the website and its contents. You are also authorised to carry out all the other temporary acts of reproduction (other than for commercial or business purposes), which are transient or incidental and an integral and essential part of viewing giosamilano.com and its contents. You are also authorised to browse the website for the lawful use of giosamilano.com and its contents. You are not authorised to reproduce giosamilano.com and its contents by any means or in any form, neither in whole nor in part. Any reproduction must be authorised each time by GIOSA in writing or, if necessary, by the authors of the work posted on the website. Such reproductions must be carried out for lawful purposes in compliance with the copyright and other intellectual property rights of GIOSA and of the authors of the works posted on the website. The individual authors of works published on giosamilano.com are entitled at any time to claim the authorship of their work and to object to any distortion or any other modification of the works, including any damage to the works which may harm their honour or reputation. You undertake to comply with the copyright of the artists who publish their work on giosamilano.com or who have cooperated with giosamilano.com in the creation of new forms of expression or new artistic forms which are intended for exclusive or non-exclusive publication on the website or that are an integral part of it. On no account are you authorised to use, in any manner or form whatsoever, the contents of the website or any single work protected by copyright or any other intellectual property right. By way of example, you may not alter or modify content or any protected work without GIOSA's consent and, where necessary, the consent of each author of the works published on giosamilano.com. 

3. Trademarks

GIOSA is the exclusive owner of the logos and registered trademarks "GIOSA MILANO" and "giosamilano.com" and of any other sign which includes the word "GIOSA" and the domain name "giosamilano.com" and you are not authorized, without the consent of GIOSA, to use such them for distinguishing products or services. Any unlawful or unauthorised use of such trademarks is prohibited and entails serious legal consequences.

4. Links to Other Websites 

Giosamilano.com contains hyperlinks ("links") to other websites which are in no way connected to giosamilano.com. GIOSA neither controls nor performs monitoring operations of these websites and their content. GIOSA may not be held liable for the content of these sites and the rules adopted by them, including as concerns your privacy and the processing of your personal data during your navigation. We thus ask that you pay attention when you connect to these websites through the links present on giosamilano.com and that you carefully read their conditions of use and privacy regulations. We remind you that these General Terms and Conditions of Use and the Privacy Policy do not apply to websites operated by third parties. giosamilano.com provides links to other websites exclusively to help its users search and browse and to facilitate links to other websites on the Internet. The activation of links does not entail any recommendation or notification from GIOSA to access and navigate on these websites, nor any guarantee as to their content, services or the goods provided and sold by them to Internet users. 

5. Links to giosamilano.com 

Please contact GIOSA at the following e-mail address if you are interested in linking to the home page and other publicly accessible web pages of giosamilano.com: info@giosamilano.com. This contact is required for asking for our consent to linking to giosamilano.com. GIOSA grants links free of charge and on a non-exclusive basis. GIOSA is entitled to object to certain links to its website in the event that the applicant who intends to activate links to giosamilano.com has previously engaged in unfair business practices or ones that do not comply with industry standards or unfair competition actions towards GIOSA or its suppliers, or when GIOSA fears the applicant may engage in such behaviour in the future, or when the applicant has previously or it is feared that it may in the future engage in actions discrediting GIOSA and giosamilano.com. It is in any case forbidden to post deep links (such as deep frames) to giosamilano.com or to use unauthorised meta-tags without GIOSA's written consent. 

6. Disclaimer of Content

GIOSA has made all efforts to prevent the publication on its website of content describing or representing scenes or situations of physical or psychological violence or which, according to the sensitivity of giosamilano.com's users, might be considered detrimental to civil beliefs, human rights and dignity, in all its forms and expressions. In any event, GIOSA does not warrant that the contents of the website are appropriate or lawful. If such contents are deemed unlawful or illegal in the country in which you are accessing the website, please do not access our website. If you choose to access it regardless, we hereby inform you that your use of services provided by giosamilano.com shall be your exclusive and personal responsibility. GIOSA has also adopted measures to ensure that the content of giosamilano.com is accurate and does not contain any incorrect or out-of-date information in relation to the date of their publication on the website and also, as far as possible, subsequently. GIOSA, however, cannot be held liable for the accuracy and completeness of the content posted on giosamilano.com. Moreover, GIOSA cannot guarantee that the website will operate continuously, without interruptions or without errors or malfunctioning linked to Internet connection. In the event of a problem in using our website, please contact us. A representative will be on hand to assist you and help you restore your access to the website as far as possible. Please contact your Internet services provider or check that each device for Internet connection and web content access is correctly activated, including your Internet browser. Although GIOSA will try to do everything possible to ensure regular access to its website, the dynamic nature of the Internet and its content may not allow giosamilano.com to operate without any suspensions, interruptions or discontinuity linked to updating the website. GIOSA has implemented technical and organisational measures to protect the security of services on giosamilano.com, the integrity of traffic data and electronic communications relating to unauthorised use of or access to data, to prevent the risk of dissemination, destruction and loss of data and confidential/non-confidential information regarding giosamilano.com users, and to prevent unauthorised or unlawful access to such data and information. 

7. Our Business Policy 

GIOSA has adopted a business policy; its mission is to sell products through its services and its website to "end consumers" only. "End consumer" means any individual who is acting on giosamilano.com for purposes which are outside his or her trade, business or profession. If you are not an end consumer, please do not use our services to buy products on giosamilano.com. GIOSA reserves the right not to accept order proposals from persons other than end consumers and any other order proposal which does not comply with the General Terms and Conditions of Sale and these General Terms and Conditions of Use. In this case we invite you to contact us to the email address info@giosamilano.com to receive a reserved commercial offer.

8. Liability

GIOSA does not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

9. Governing Law and Dispute Resolution

These General Terms and Conditions of Use, their subject matter and formation, are governed by Italian law.  In the event of a dispute between GIOSA and you arising from the General Terms and Conditions of Use, you and we both agree that the courts of Milan will have exclusive jurisdiction.